Free domestic shipping on orders over $100 with code HOLIDAYS
Free domestic shipping on orders over $100 with code HOLIDAYS
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Shop Policies

 

PLEASE MAKE SURE YOUR ADDRESS IS UPDATED PRIOR TO PLACING YOUR ORDER.

 

CHANGES TO YOUR ORDER

Please let us know ASAP if you need any changes to your order after payment is made and we'll do our best to work with you. Orders will need to be cancelled or changed within 24 hours after order is placed. If order has already shipped, then a return/exchange will occur only after the items are returned and received by the shop again. All shipping to and from the shop are the responsibility of the customer. 

 

SHIPPING TIMES
We ship our in-stock products within 5 business days. Custom and made-to-order items will ship within 10 business days after order is placed. We will convo you immediately if any unexpected delays occur.

 

SHIPPING DETAILS
Items weighing under 13oz will be mailed First Class. Orders greater than 13oz will ship Priority Mail. You will be notified by email once your order has shipped, which will include the tracking info for your order.

 

FREE SHIPPING OFFERS

All free shipping offers are for domestic shipping only and do not include any orders that are shipping outside the US. In addition, all free shipping offers will not include expedited shipping options and will ship either First Class or Priority Mail depending on the package size. If expedited shipping is needed, please contact the shop at herbalmoonapothecary@gmail.com in order to arrange for the additional shipping charges - we are happy to discount the cost of what the free shipping would have been. 

 

RETURNS AND EXCHANGES

If you are unsatisfied with your order, please contact us within 3 days after receiving your items and we will try working something out with you. Because we are a small business and our items are handmade, we typically do not accept returns.


DAMAGED ITEMS

If your item arrives damaged, please contact us within 24 hour of receiving your package and provide a photo of the damages incurred during shipment so we can replace or exchange your items. The original item will need to be returned and received prior to the replacement being sent (please see below) Replacements or exchanges will be completed within 7 days of notification and reshipment will be paid for by the shop in the event of damaged packages. 


RETURN OF PRODUCTS

All returns, refunds, or exchanges (for any reason, including damage during shipment or shop error in fulfilling order) will need to be returned and received by the shop prior to refund/exchange is processed unless other agreements are made between the shop and the buyer. 

All return shipping costs are the requesting party's responsibility unless the error was due to the shop or the items were damage during shipment. Once the products have been received by us, we will issue a return or exchange. Please ensure that your return is completed with tracking to make this process easier and to prevent delays in returning your order.

 

INTERNATIONAL SHIPPING 

International shipping is available! Please note that international shipping contains risks, including prolonged delivery times (up to 8 weeks), no tracking information, lost mail, damaged packages and unexpected customs charges and additional fees.  Also, our international shipping charge is an ESTIMATE only and your purchase may incur an additional charge if the calculated shipping is inaccurate for whatever reason. Our shop will email you if additional shipping is needed before shipping your order. Your package will not be shipped until communication is returned and agreement is made on the remaining shipping.

We will do our best to work with our customers on international shipping but all additional FEES and CUSTOM CHARGES are the sole responsibility of the customer. No refunds or returns will be accepted based on the customer's failure to pay their country's custom charges and fees. Please review your country's postal policies prior to purchasing. 

INSURANCE
Shipping insurance is automatically provided for all Priority Mail packages up to the amount of $50. Additional insurance is available for an extra cost. Please notify the shop if expedited shipping/insurance/delivery confirmation is needed.